SHIPPING
We do our best to process orders on the same day. However, we do ask for 1-3 business days to process and ship your order. Please be advised that shipping delays can occur.

RETURNS
To file a claim on damaged items, please email info@encreme.com for your return authorization (RA) Request.

Please include your Sales ID or Invoice No. in the subject line and the following information in the body:

Returns are accepted only within 10 days upon confirmed receipt with a valid Return Authorization (RA) number.

RA number is valid for 7 business  days from the date of issue.  Any returns made without the proper authorization and procedure will not be honored and will be returned back to the customer at their expense.

All sale items or discounted and ‘special order’ items are deemed FINAL and cannot be returned.

If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled.
Cancellation requests will only be considered if made within the same day the order is placed.

All/Any RA requests made post to 10 days of confirmed receipt of the merchandise will be denied under all/any circumstances.

There will be NO REFUNDS issued for any returns.  All returns will be valued and applied as store credit.

Shipping and handling charges are not refundable.

There is a 15% restocking fee for any unauthorized returns.

Please submit all RA requests to:  Email: info@encreme.com

UPS call tag (return label) will be provided by our company only on cases with errors made by our company.

All requests will be reviewed by our RA dept. within 24 – 48 business hours our from the time received. If you do not get a response within the 48 hrs. please contact us @ 213-221-7141 to make sure that we have received the request form correctly.

Reporting false claims may result in termination of account/future business with En Créme.